To reset your user ID or password on the mobile app, select the "Forgot Login" link under the login box when you launch the app, and follow the prompts.
If you are using a desktop or laptop computer, visit 53.com, click to expand the green "LOG IN" box at the top right-hand side of the screen, select "Forgot Login," and follow the prompts.
For more tips on how to keep your accounts safe, watch this video.
One of the best defenses against fraud is education. There are several organizations offering resources on fraud and current scams that are available to the public:
Protect yourself from fraud and scams with these tips.
To report fraudulent or suspicious activity with your account, call 800‑972‑3030, Monday through Friday, 8 a.m.‑6 p.m., and Saturday, 10 a.m.‑4 p.m., ET.
You can make a payment to your Fifth Third account through online banking, the Fifth Third mobile app, by phone, or by visiting a Fifth Third branch. For assistance, please contact our customer service team.
Yes, with Fifth Third Early Pay, you can get your paycheck up to two days early.1 To take advantage of Early Pay, you need to have a Fifth Third Momentum® Checking, Fifth Third Momentum® Savings, Fifth Third Preferred Checking®, or Fifth Third Express Banking® Account that's set up for direct deposit.
There are several ways to make a deposit into your Fifth Third account:
To make a mobile deposit: Log in to the app and select "Deposit" at the bottom of the screen, tap "New Deposit," select your account, take photos of the front and back of the check, enter the amount, and confirm.
You can automatically and securely set up direct deposits in our mobile app. You'll just need your employer or payroll provider login details.
To get started:
Or, you can fill out a Direct Deposit Authorization form. If you need your routing or account number, you can access these in the app when you click on your account and view "Account and Routing Numbers."
Account and routing numbers are viewable in your account online, or in the Fifth Third mobile app.
Your routing number is also the first set of numbers printed on the bottom left of your Fifth Third checks.
To set up a wire transfer, visit a financial institution or a Fifth Third Branch.
To receive funds through a wire transfer into a Fifth Third account, you'll need the routing and transit numbers listed below. For international wire transfers, provide the International Wire Transfer routing number and Swift Code. Fifth Third Bank does not have an International Banking Account Number (IBAN).
You can learn how to take advantage of online bill pay through your Fifth Third online banking account or mobile app. Log in to get started with Auto Bill Pay.
You can activate your debit or credit card via our mobile app, online banking, or by calling 800-621-2554.
Please contact us at 800-375-1745.
To report a lost or stolen card, please immediately call 800-972-3030. Customer Service Representatives are available at this line 24/7. You may also report your card as lost or stolen online or via the Fifth Third mobile app.
You can update your address and phone number by logging into your account online, via the Fifth Third mobile app, calling us toll free at 800-972-3030, or visiting a Fifth Third Branch near you.
The first step in getting assistance is not being afraid to ask.
You can reach us at 800-972-3030, Monday through Friday, 8 a.m.–6 p.m.; Saturday, 10 a.m.–4 p.m., ET.
You can also start a conversation with a customer service representative or chat 24/7 with Jeanie®, Fifth Third's virtual assistant, by clicking the "Ask Us" option at the bottom of any screen within the Fifth Third mobile app.
From a desktop or laptop computer, log in to your account at 53.com and click the blue chat bubble in the lower-right-hand side of any screen to send us a message 24/7.
Yes! Fifth Third is committed to supporting our customers. We provide language support in several ways, including:
Start a secure live chat with a Fifth Third support specialist — available to help you now.
Connect instantly with a support specialist.
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